Modern CX.
Built Around
Your Business.
We help organizations turn complex customer, commerce and operational challenges into connected digital experiences that are easier to run and built to scale.
- Salesforce
- HubSpot
- monday CRM
- Shopify
- AWS
- Snowflake
- Databricks
- Power BI
Five core practices, all centered on your digital transformation.
Create customer experiences that feel connected at every touchpoint.
Design connected journeys across Salesforce, service operations and contact center ecosystems.
Explore Customer Experience Capabilities →Service transformation
Contact center solutions
Customer service automation
Omnichannel experiences
Omni-Channel Routing
Amazon Connect + Service Cloud Voice
In queue
6
Avg handle
2:14
CSAT
96%
Ava Thompson
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Connecting Healthcare Contact Centers with Salesforce & Amazon Connect
A healthcare organization unified voice and service operations with Salesforce Service Cloud, Salesforce Voice, and Amazon Connect, improving call routing, agent productivity, and patient support.
Trusted by teams building what’s next.
“We had the pleasure of working with the La Confianza development team and were highly impressed by their professionalism, technical expertise, and understanding of our business needs.”
David Savidge
GM Health