Supercharge Contact Center Using Salesforce with Amazon Connect
Too many tools and long wait times frustrate both agents and customers. Integrate Salesforce with Amazon Connect to bring everything into one place, so your team can handle calls fast with less effort.
Real-time Sync
Smarter Support Starts Here
Click-to-Call from Salesforce
Initiate calls directly from Salesforce with just one click. This removes manual dialing, cuts down call handling time, and helps agents connect with customers faster.
Auto Call Log
Every call is automatically recorded in Salesforce, capturing key details without manual input. This keeps customer history accurate and up to date for future reference.
Screen Popup with Details
When a call comes in, agents see an instant pop-up with complete customer information. This allows them to welcome customers by name and address needs right away.
Real-Time Data Sync
Customer details, call notes, and updates sync instantly between Amazon Connect and Salesforce. This ensures everyone has the latest information at all times.
Call Transcribe
Conversations are automatically transcribed and stored in Salesforce. This makes it easy to review calls, track key points, and improve compliance and training.
Unified Omnichannel Experience
Carefully manage voice, chat, and email within Salesforce. This gives customers a consistent experience no matter how they choose to connect.
Intelligent Call Routing
Direct calls automatically to the most qualified agent based on skills, availability, and priority. This cuts down transfer rates and increases first-call resolution.
Live Demo Available
See how Salesforce with Amazon Connect can streamlineyour call center in real time
Watch your contact center transform with intelligent routing, automated logging, and unified customer views.
Why Choose Us?
Partner with experts who deliver results through proven
methodologies and ongoing support.
methodologies and ongoing support.
Certified Experts
You're backed by trained professionals who specialize in Salesforce and have extensive experience in contact center integrations.
Salesforce Certified Professionals
AWS Connect Specialists
Industry Best Practices
Agile-Based Implementation
We work in fast, focused sprints to deliver results quickly and adapt to your changing requirements.
2-Week Sprint Cycles
Continuous Feedback Loop
Rapid Prototyping
Proven Experience
From small teams to enterprise call centers, we've delivered scalable solutions across various industries.
500+ Successful Implementations
Multi-Industry Expertise
Enterprise-Grade Security
We Stay with You
Even after setup, we provide ongoing support throughout your journey to ensure long-term success.
24/7 Technical Support
Regular Health Checks
Continuous Optimization
Use Cases Across Industries
See how different industries leverage our Salesforce + Amazon
Connect integration.
Connect integration.
E-commerce
Agents can check orders, fix delivery issues, and update customers during the call, without switching screens.
Healthcare
Patients details are fetched swiftly and securely to provide assistance without any delays.
Hospitality
Agents can check orders, fix delivery issues, and update customers during the call, without switching screens.
Automotive
Agents can handle service requests to warranty claims, all in one place, saving everyone time.
Frequently Asked Questions
Get answers to common questions about our Salesforce + Amazon Connect integration.
What is an Amazon Connect Agent?
Amazon Connect agent is a support representative who manages customer calls through Amazon Connect. When integrated with Salesforce, they can view customer data, log interactions, and resolve issues faster on one screen.
What is Amazon Connect Salesforce Integration?
It's the technical setup that links Salesforce with Amazon Connect. This integration brings voice capabilities into Salesforce Service Cloud Voice, giving agents tools to manage calls without switching platforms.
Do you offer Salesforce Contact Center with Amazon Connect consultancy?
Yes! We help businesses set up, customize, and scale Salesforce with Amazon Connect contact centers.
How long does implementation take?
Most implementations take 2 to 6 weeks, depending on your complexity, customizations, and number of agents.
Is post-launch support included?
Yes. You get full support and continued improvements to ensure your contact center runs smoothly as your business grows.
Want Faster, Smarter Call
Handling?
Let us show you how. Drop us a message and transform your contact center today.
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