Your business runs on a complex tech ecosystem—ERPs, CRMs, legacy apps, cloud platforms, and more. We specialize in integrating all of it into ServiceNow, ensuring real-time data flow, unified operations, and automated processes across your stack.
Whether it’s integrating with standard platforms like SAP, Oracle, Jira, Microsoft 365, or building from scratch for a legacy system, we tailor every integration to your business logic and compliance needs. Nothing is too complex.
We leverage ServiceNow’s IntegrationHub and Flow Designer to automate data exchange, trigger actions, and manage workflows—all without writing custom code unless absolutely necessary. Our flows are clean, scalable, and easy to maintain.
We build and manage secure APIs for both inbound and outbound data flows. From REST and SOAP protocols to OAuth and JWT-based authentication, we ensure every integration is secure, real-time, and battle-tested.
For enterprises dealing with high-volume systems or complex data transformations, we build asynchronous middleware integrations using technologies like Kafka, MuleSoft, or Azure Logic Apps to ensure stability and performance.
We don’t stop at deployment. Our governance frameworks and monitoring dashboards ensure real-time visibility into data flow, identify failures instantly, and keep your integrations healthy without surprises.
In the heart of the U.S, a small growing cosmetic brand was gaining popularity with its handmade skincare products. Orders were coming in faster than ever, but so were the headaches. Shipping errors were starting to erode their hard-earned reputation.
The issue wasn’t with the products. It was with the process. Every customer detail was being entered manually for each FedEx label. In the rush to fulfill plenty of orders each day, small typos and missed fields led to wrong deliveries, frustrated customers, and costly reships.
As their business grew, the team found themselves spending more time fixing shipping mistakes than creating new products. Orders required double-checking addresses. Every error resulted in lost time and money. They needed a way to scale their shipping process without losing the personal care that made their brand special.
During our outreach activity luckily we connected with that brand and gave them a walkthrough on the benefits of Sendoship. One feature caught their attention right away: Autofill for customer details. Instead of typing out each name, address, and contact manually, Sendoship pulled the correct data directly from their Shopify orders. No more copy-pasting. No more typos. Just accurate labels, ready in seconds.
Once they switched to Sendoship:
Instead of dealing with shipping issues, they had time to focus on product quality, packaging, and new launches.
In just a few weeks, the brand moved from constant shipping stress to a smooth and reliable fulfillment flow. What used to be a bottleneck became a seamless process. Today, they confidently send out hundreds of orders, knowing that Sendoship’s Autofill feature supports them. Their small team feels bigger, faster, and sharper without needing to hire more hands.
Hearing these kinds of success stories from our clients inspires us to work even harder to simplify the shipping process for the merchants around the world.
Visit Sendoship today and transform the way you manage your shipping!
Running an online toy store is tough. For one growing Shopify-based kids’ toy brand, what started as a small business quickly turned into a logistical nightmare as orders piled up. Here’s their complete journey of scaling with Sendoship - FedEx Shipping Suite. Let’s begin
At first, the toy shop handled about 10 to 15 orders each day. They created shipping labels by hand and scheduled FedEx pickups separately. However, as sales began to rise, the order volume became more. The team found themselves juggling multiple tabs, repeatedly entering customer details, and coordinating pickups. This process was not only slow but also prone to mistakes.
As the business grew, it was clear that the old shipping method was no longer sufficient. They needed a faster and more reliable way to manage shipping. That’s when they decided to use Sendoship.
With Sendoship, the entire FedEx shipping process was integrated into the Shopify dashboard. Orders synced automatically, and customer details filled in shipping labels accurately. There was no more switching tabs, copy-pasting, or guessing with data entry.
With everything centralized, the team could handle an increasing number of daily orders quickly and without errors.
After implementing Sendoship, the toy brand easily scaled its fulfillment capacity. They efficiently managed a high volume of daily orders, nearly eliminated shipping errors, and significantly improved delivery speed. Customers were satisfied, and reviews reflected the brand’s newfound reliability.
Internally, the business saved hours each week on fulfillment tasks, allowing them to focus on growth and product innovation instead of logistics.
By removing manual steps and directly integrating the FedEx shipping process into their Shopify store, they created a smoother, faster, and more scalable fulfillment system.
If your Shopify store is growing and your current shipping process can’t keep up, Sendoship is the partner you need to streamline shipping and grow your business effectively.
Install Sendoship right into your shopify store: https://apps.shopify.com/sendoship
In the competitive e-commerce landscape, quick shipping and easy returns can turn a one-time buyer into a loyal customer. A growing apparel brand experienced this firsthand. Despite offering high-quality products and free shipping, they lost repeat customers because of a complicated return process.
Here’s how they used Sendoship to change their post-purchase experience and significantly increase customer satisfaction and retention.
The apparel brand had built a loyal customer base with its trendy collections and free shipping promise. However, the return experience fell short. Customers had to manage returns on their own. This meant finding a local courier, paying for shipping, and following the instructions provided by the brand.
This manual return process frustrated customers. Many chose not to return items at all. Those who did often contacted the brand’s support team for help. Over time, this friction damaged trust and satisfaction. The brand noticed a drop in repeat orders and an increase in negative feedback about the return experience.
It became clear that, while shipping was fast, the return process was a bottleneck affecting growth.
To tackle this issue, the brand implemented Sendoship, a shipping solution designed for Shopify merchants. This integration brought shipping and returns directly into their existing Shopify account.
With Sendoship, every return can easily generate a FedEx return label and schedule a FedEx pickup. If a customer wanted to initiate a return, they no longer needed to visit a courier service or figure things out themselves. Instead, they could simply contact the store to schedule the return.
The brand’s internal team could track shipments and returns in real time, keeping the warehouse and customer service teams in sync. What was once a frustrating process became smooth, efficient, and customer-friendly.
After switching to Sendoship, the brand saw a significant improvement in how returns were managed. Customers began to trust the return process, knowing they could easily send back an item that didn’t fit or meet their expectations.
This simplicity led to fewer customer complaints and a decrease in return-related support tickets. At the same time, the brand experienced an increase in repeat purchases. Customers were more likely to return when they knew both shipping and returns were handled effectively.
By removing the return barrier, the brand created a more reliable post-purchase experience. This directly translated into higher retention and more revenue.
This case highlights the importance of e-commerce brands, especially in the apparel sector, managing the entire customer journey from order to return. While free shipping is often viewed as a customer-friendly benefit, a brand loses its reputation if the return process is too burden to them.
By integrating Sendoship into their Shopify store, this apparel brand took charge of the return experience, reduced internal workload, and improved customer satisfaction on a larger scale.
Now, shipping and returns are a strength of their business, supporting loyalty and long-term growth. If your brand offers free shipping but requires customers to handle returns themselves, it’s time to rethink that approach. With Sendoship, you can simplify the process, build trust, and keep customers coming back.
Install the app now directly into your Shopify store: https://apps.shopify.com/sendoship
A Medical Equipment Manufacturer, a leader in ELISA and chemiluminescence instruments with over 70 years of industry clout, found itself in a classic operational dilemma. Great products, global reach, bulletproof compliance teams - but behind the scenes? Manual scheduling nightmares, billing bottlenecks, and workflows so tangled they made a spaghetti chart look clean.
So, what did they do?
They teamed up with us and brought in FieldAx, a field service management app built to clean up the chaos.
Here is the full breakdown of how they transformed its field operations, scaled smartly, and saved serious money, all while delivering faster, better service.
Before FieldAx, they was dealing with a number of service management issues that were affecting efficiency across the board.
They dispatch team faced assignments that were manual, clunky, and constantly clashing with technician availability. Manual scheduling made it difficult to allocate the right resources at the right time. This often led to delays, underutilized technicians, and higher service delivery costs.Result?
Imagine trying to manage a mobile team but having no idea who is doing what, where, or how close they are to finishing. Without real-time insights:
They handled a variety of service types across clients, each with their own quirks. The system was totally rigid. Workflows were not adapting, people were just working around the system, wasting time and energy.
After a tech completed a job, admins had to dig through 7 or 8 reports just to piece together billing. Think about that: every single invoice turned into a mini puzzle. Inefficient, error-prone, and slow.
They had no reliable way to track which equipment was being replaced during service visits or whether it was returned to the workshop afterward. Without location-based stock visibility, many parts went unaccounted for. This resulted in lost inventory, unmanaged costs, and delays in part availability for future jobs.
When they implemented FieldAx, things changed fast, because FieldAx is built for companies tired of duct-taping their field operations together.
Here is how it flipped the script:
FieldAx’s visual dispatch board let them:
No more blind spots. managers could now:
Technicians were no longer stuck calling dispatch for information. With the FieldAx mobile app, they had everything at their fingertips:
They showed up better prepared and finished jobs faster. Win-win.
FieldAx introduced structured inventory control by assigning each technician a specific stock location. Whenever a part was replaced, the system automatically updated the technician's inventory. Equipment was tracked by serial number, and stock levels were maintained at the product level. The team also gained tools like part requests and inter-location transfers, ensuring technicians and managers always had access to the parts they needed—when they needed them.
FieldAx allowed them to build custom workflows for different service types. No more clunky workarounds. Just processes that made sense, and made life easier for techs and clients alike.
FieldAx integrated order creation and billing so seamlessly that what used to take hours now happened almost automatically. Less admin time. Fewer errors. Invoices out faster. Simple as that.
This was not just a “nice little tech upgrade.” It was a full-on operational level-up. Let us break it down:
When you can cut travel time, assign smarter, and resolve jobs faster, your customers notice.
They are not standing still and neither is its business.
As service demands shift, new compliance rules drop, or new regions come online, the system adapts without skipping a beat. That kind of flexibility is gold in regulated industries where change is constant. FieldAx is one of a kind.
If you are relying on manual scheduling, piecemeal billing, or generic workflows, here is the reality: your field service is bleeding time, money, and morale.
They faced that hard truth and did something about it.
With FieldAx, they turned chaos into clarity. Manual into mobile. Reactive into real-time.
In today's competitive job market, efficient applicant tracking is crucial for companies to attract and retain top talent. Our client, a rapidly growing tech startup, faced significant challenges in managing their recruitment process through Salesforce. They approached La Confianza, seeking our expertise to optimize their applicant tracking system and integrate it seamlessly with their existing sales and marketing tools.
The client's primary pain points included data silos, duplicate records, and complex salesforce integration requirements with tools like SalesLoft, LinkedIn Sales Navigator, and Apollo. These issues were hindering their ability to make informed hiring decisions and slowing down their recruitment process.
Data Silos and Duplicates
The client's Salesforce instance was plagued with isolated information and duplicate records, creating a myriad of problems:
Also read: How we helped our Healthcare client integrate with Netsuite using Workato
The client utilized several tools in conjunction with Salesforce to manage their sales and recruitment processes. However, the lack of seamless salesforce integration between these platforms created significant challenges:
Our implementation process began with a comprehensive discovery phase. La Confianza's team of Salesforce experts conducted a series of in-depth workshops with key stakeholders from various departments, including HR, recruitment, sales, and IT. These sessions aimed to:
We also performed a thorough audit of the client's Salesforce instance, analyzing data quality, customizations, and existing integrations. This allowed us to develop a clear picture of the technical landscape and potential challenges.
Based on the insights gathered during the discovery phase, our solution architects developed a comprehensive implementation plan. This included:
We presented this design to the client's leadership team, iterating based on their feedback to ensure alignment with business objectives and user needs.
With the solution design approved, our development team began the implementation:
a) Salesforce Customization:
b) Duplicate Management:
c) Integration Development:
Throughout the development phase, we adhered to Salesforce best practices and maintained clear documentation of all customizations and configurations.
Our QA team conducted rigorous testing to ensure the solution met the highest standards of quality and functionality:
We paid particular attention to testing scenarios that mimicked real-world recruitment processes, such as handling high-volume applicant influxes during job fairs or managing complex multi-stage interview processes.
A critical phase of the implementation was migrating and consolidating existing applicant data:
This process ensured that the client started with a clean, accurate database from day one.
To ensure smooth adoption of the new system, we developed a comprehensive training and change management program:
We also worked closely with the client's leadership to communicate the benefits of the new system and address any concerns or resistance to change.
To minimize disruption and manage risk, we implemented a phased rollout approach:
At each phase, we closely monitored system performance, user adoption, and any issues that arose, making necessary adjustments before proceeding to the next phase.
We also established a governance committee with the client to prioritize future enhancements and ensure the system continued to evolve with their changing needs.
To create a unified ecosystem, we focused on seamlessly integrating Salesforce with the client's key tools:
Also read: How La Confianza Succeeds with Salesforce: Best Practices for Consultants
Throughout the implementation process, we applied industry best practices to ensure optimal results:
If you're looking to achieve similar results and maximize the potential of your Salesforce instance, trust La Confianza as your Salesforce consulting partner. Our experienced team is ready to help you overcome your unique challenges and drive your business forward.
Take the First Step:
Let's work together to unlock the full power of Salesforce for your organization.
Our client, a major player in the global automobile industry, was facing significant challenges in managing customer relationships, streamlining sales processes, and optimising their service operations. With a vast network of dealerships and a diverse product line, they needed a solution that could unify their data, improve efficiency, and provide real-time insights across their entire organisation.
The client was struggling with siloed data spread across various legacy systems, CRM platforms, and even spreadsheets. This fragmentation led to inconsistent customer information, making it difficult to provide personalized experiences and maintain accurate records.
Sales representatives were bogged down by manual data entry and lacked real-time access to crucial information. Service teams faced similar issues, with scheduling and parts management being particularly problematic areas.
Without a unified view of customer interactions across sales, service, and marketing channels, the client struggled to provide seamless customer experiences and missed opportunities for cross-selling and upselling.
4. Limited scalability of legacy systems:
As Salesforce consulting partners, we proposed and implemented a comprehensive solution centered around Salesforce Vlocity, tailored specifically for the automotive industry.
Our approach included:
Our implementation process began with an intensive discovery phase. We assembled a cross-functional team of business analysts, solution architects, and industry experts to conduct a series of in-depth workshops with key stakeholders from the client's organization. These workshops covered various departments including sales, service, marketing, and IT.
During these sessions, we meticulously mapped out the client's existing processes, identified pain points, and gathered detailed requirements. We paid particular attention to industry-specific needs such as vehicle lifecycle management, complex pricing structures, and regulatory compliance requirements.
Based on these insights, we developed a comprehensive project plan, outlining key milestones, resource allocations, and potential risks. We also created a detailed change management strategy to ensure smooth adoption of the new system across the organization.
With a clear understanding of the client's needs, our solution architects began designing the Vlocity solution. This phase involved creating detailed solution design documents, including entity-relationship diagrams, process flows, and user interface mockups.
We leveraged Vlocity's Industry Cloud for Automotive as the foundation, then customized it to meet the client's specific requirements. This included configuring custom objects to represent vehicles, dealerships, and service centers, as well as designing complex product catalogs to handle the client's diverse range of models and options.
Our team also designed custom OmniScripts to streamline key processes such as vehicle configuration, quote generation, and service scheduling. We paid special attention to creating an intuitive user interface that would minimize training needs and maximize user adoption.
Also read: A Comprehensive Guide to Streamlining Insurance Operations with Salesforce Vlocity
With the design approved, our development team began building out the solution. This involved extensive configuration of the Vlocity platform, as well as custom development where necessary.
Key development activities included:
Integration was a critical aspect of this phase. We worked closely with the client's IT team to establish secure, bi-directional data flows between Vlocity and various internal systems. This included real-time synchronization with their parts inventory system, integration with their financial systems for accurate quote generation, and connection to their vehicle telematics platform for proactive service alerts.
Throughout the development process, we adhered to agile methodologies, conducting bi-weekly sprint reviews with the client to demonstrate progress and gather feedback.
Our QA team conducted rigorous testing to ensure the solution met the highest standards of quality and performance. This included:
We paid particular attention to testing scenarios specific to the automotive industry, such as complex vehicle configurations, multi-tier distribution networks, and regulatory compliance requirements.
Any issues identified during testing were promptly addressed by our development team. We also used this phase to fine-tune system performance and optimize user interfaces based on initial feedback.
After thoroughly testing the system, we moved into the training and deployment phase. We developed a comprehensive training program, including:
Deployment was carried out in phases to minimize disruption to ongoing operations. We started with a pilot group of power users across different departments, gathering feedback and making final adjustments before rolling out to the broader organization.
Data migration was a critical part of this phase. We developed and executed a detailed data migration strategy, ensuring that historical customer data, vehicle records, and transaction history were accurately transferred from legacy systems to Vlocity.
Following the successful deployment, we transitioned into a post-implementation support phase. This included:
We also worked with the client to establish a Center of Excellence for Vlocity, empowering their internal team to manage day-to-day administration and minor enhancements.
Our team continues to provide strategic guidance on leveraging new Vlocity features and functionalities as they become available, ensuring the client remains at the forefront of automotive CRM technology.
The implementation of Salesforce Vlocity transformed our client's operations, resulting in:
By leveraging our expertise in Salesforce Vlocity and deep understanding of the automotive industry, we were able to deliver a transformative solution that addressed our client's core challenges.
The implementation not only solved immediate pain points but also positioned the client for long-term success in an increasingly competitive and technology-driven market.
Ready to take your Salesforce operations to new heights? Don't let the complexity hold you back from achieving forecasting excellence. If you're looking to supercharge your Salesforce game and turn these tips into tangible results, we're here to help.
You can book a time with me here – https://calendly.com/dineshrajamani/30min or contact our experienced team through the email address: sales@laconfianzatech. com to learn more about its services and how it could help you with your needs.
In today's competitive job market, efficient applicant tracking is crucial for companies to attract and retain top talent. Our client, a rapidly growing tech startup, faced significant challenges in managing their recruitment process through Salesforce. They approached La Confianza, seeking our expertise to optimize their applicant tracking system and integrate it seamlessly with their existing sales and marketing tools.
Our client, a major player in the global automobile industry, was facing significant challenges in managing customer relationships, streamlining sales processes, and optimising their service operations. With a vast network of dealerships and a diverse product line, they needed a solution that could unify their data, improve efficiency, and provide real-time insights across their entire organisation.
We’ve honed a step-by-step process to make integrations smooth, stable, and future-ready.
We begin with a technical deep dive—understanding your systems, data flows, pain points, and what “integration success” means to your business.
We map out your integration architecture, identifying the best data exchange patterns, triggers, and security protocols to meet your needs.
Our developers build, test, and configure integrations—whether using native connectors, custom APIs, or middleware platforms. Every piece is stress-tested and logged.
We run rigorous quality checks, simulate real-world usage, and validate data across platforms before final deployment. You go live with confidence, not guesswork.
Post-launch, we stay on to monitor health, troubleshoot issues, and optimize performance—ensuring your integrations remain resilient and relevant.
Testimonials
Operations Manager at Apex
The developers were an asset to our projects. We had some very specific needs and they were able to tackle each one. The result of services allows us improved efficiency.
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Founder of GrowthWorks
The team needed limited onboarding to start assisting in day to day activies. La Confianza Management and Consulting has come in and immediately started being able to support our needs.
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IT Director
Working with La confianza Technologies was seamless. They are highly responsive and ease to reach. Collaborating with them via Slack made cross-team coordination even smoother. Their deep expertise helped fast-track our app launch on Salesforce AppExchange and Hubspot Marketplace, exceeding our expectations.
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IT Director
The team effectively implemented the Pardot marketing solution, helping us generate quality leads through our online and offline conferences while improving overall company efficiency.
CEO of Innovate Corp
We had the pleasure of working with the La Confianza development team and were highly impressed with their professionalism, technical expertise, and understanding of our business needs. They carefully analyzed our processes, delivering innovative solutions that streamlined our workflow. The implementation was seamless, with proactive issue resolution. Throughout the project, they kept us informed, provided regular updates, and ensured the final product aligned with our vision.
From retail to healthcare, our Salesforce Development solutions are designed to fit the unique needs of your industry.
Salesforce
Our certified developers are ready to help you customize Salesforce to meet your unique needs. Let’s build solutions that drive efficiency, productivity, and growth.
Testimonials
Operations Manager at Apex
The developers were an asset to our projects. We had some very specific needs and they were able to tackle each one. The result of services allows us improved efficiency.
Founder of GrowthWorks
The team needed limited onboarding to start assisting in day to day activies. La Confianza Management and Consulting has come in and immediately started being able to support our needs.
IT Director
Working with La confianza Technologies was seamless. They are highly responsive and ease to reach. Collaborating with them via Slack made cross-team coordination even smoother. Their deep expertise helped fast-track our app launch on Salesforce AppExchange and Hubspot Marketplace, exceeding our expectations.
IT Director
The team effectively implemented the Pardot marketing solution, helping us generate quality leads through our online and offline conferences while improving overall company efficiency.
CEO of Innovate Corp
We had the pleasure of working with the La Confianza development team and were highly impressed with their professionalism, technical expertise, and understanding of our business needs. They carefully analyzed our processes, delivering innovative solutions that streamlined our workflow. The implementation was seamless, with proactive issue resolution. Throughout the project, they kept us informed, provided regular updates, and ensured the final product aligned with our vision.
