RETAIL & E-COMMERCE

Build Better Retail Experiences with Salesforce

Connect your commerce, customer data, orders, inventory, marketing, and service.

Connect your commerce, customer data, orders, inventory, marketing, and service with Salesforce solutions built to create seamless retail experiences and drive sustainable growth.

Talk to a Commerce Expert Explore Commerce Solutions

Every customer expects a seamless shopping experience.

Customers move between websites, marketplaces, social channels, messaging, and support teams. Your technology should make that journey feel connected.

Disconnected Customer Journeys

Customer interactions are spread across storefronts, marketing platforms, messaging channels, and support systems. Bring those touchpoints together for a consistent experience.

Inventory & Order Visibility

Disconnected commerce and backend systems can make it difficult to know what's available, where an order is, or what needs attention.

Customer Retention

Acquiring new customers is only part of growth. Use customer data, personalized engagement, and automation to encourage repeat purchases and build long-term relationships.

WHERE SALESFORCE FITS

Connect every part of your commerce operation.

Salesforce connects customer data, commerce, marketing, service, analytics, and external systems to create a unified foundation for retail growth.

Salesforce Platform

Hover a capability to see how it connects into the platform layer.

Data
AI
External Systems

INDUSTRY SOLUTIONS

Commerce solutions built around how you sell.

We design connected Salesforce solutions around the customer journeys, operational processes, and growth goals that matter most to your business.

Shopify & Salesforce Integration

Connect Shopify with Salesforce to synchronize customers, products, orders, inventory, and other critical commerce data.

ShopifySalesforceSyncify

Order & Inventory Management

Improve visibility across orders and inventory by connecting your commerce platform with Salesforce and backend business systems.

SalesforceShopifyERPAPIs

Customer Engagement & Retention

Turn customer data into personalized marketing, follow-ups, cart recovery, and post-purchase engagement.

Marketing CloudData CloudWhatsAppPingCart

E-commerce Customer Service

Give support teams a complete view of customers, orders, and interactions so they can deliver faster and more personalized service.

Service CloudAmazon ConnectOmni-Channel

ACCELERATORS

Accelerate your commerce transformation.

Ready-to-use solutions and integration capabilities help e-commerce businesses reduce implementation complexity and move faster.

Shopify–Salesforce Sync

Connect Shopify and Salesforce with real-time synchronization of customers, orders, products, inventory, and commerce data.

WhatsApp Cart Recovery

Reconnect with shoppers who leave products in their carts through automated WhatsApp reminders and personalized recovery journeys.

Customer Data Integration

Bring commerce, customer, marketing, and service data together to create a more complete view of every customer.

Commerce Service Integration

Connect e-commerce platforms with Salesforce Service Cloud and contact center solutions to create a connected post-purchase experience.

Explore Our Commerce Accelerators

ECOSYSTEM

Connect your entire commerce ecosystem.

We bring your commerce platforms, Salesforce environment, customer engagement tools, and business systems together through scalable integrations.

Shopify
Shopify Plus
Salesforce Commerce Cloud
E-commerce Platforms
Sales Cloud
Service Cloud

Commerce & Salesforce Stack

Data Cloud
Marketing Cloud
Experience Cloud
Tableau
MuleSoft
APIs
Amazon Connect
WhatsApp
ERP Systems

WHY LA CONFIANZA

Built for businesses that want commerce to work smarter.

Commerce & Salesforce Expertise

Combine e-commerce, CRM, automation, integration, and Salesforce expertise in one delivery team.

Integration-First Approach

Connect the systems you already use and create a reliable flow of data across your commerce ecosystem.

Customer-Centric Solutions

Design every integration and workflow around creating better experiences for shoppers, customers, and service teams.

Built to Scale

Create a flexible architecture that can support growing product catalogs, customers, order volumes, channels, and integrations.

Better Customer Visibility: Give teams a complete view of customer interactions, purchase activity, and engagement.
Faster Operations: Reduce manual data entry and disconnected processes through automation and real-time synchronization.
Stronger Retention: Use personalized engagement and automated journeys to bring customers back.
Smarter Decisions: Connect commerce and customer data to create better insights for marketing, sales, and operations.

FEATURED WORK

Connecting Shopify and Salesforce for smarter commerce operations.

RETAIL & E-COMMERCE

Connecting Shopify and Salesforce for smarter commerce operations.

Problem

Commerce data across disconnected systems: Customer, order, and commerce information was spread across different platforms, making it difficult for teams to access consistent and up-to-date information.

Solution

Connected Shopify + Salesforce ecosystem: Integrated Shopify with Salesforce to synchronize key commerce data and provide teams with a centralized view of customers and transactions.

Better data visibility, reduced manual effort, and a stronger foundation for customer engagement and business growth.

Read the case study

HOW WE ENGAGE

Wherever you are in your commerce journey, we can help.

Commerce Strategy & Architecture

Planning your next transformation?

We assess your commerce ecosystem, identify integration opportunities, and create a scalable roadmap aligned with your growth goals.

Implementation & Integration

Ready to connect your systems?

We implement Salesforce solutions and integrate Shopify, e-commerce platforms, ERP systems, marketing tools, and customer service technologies.

Growth & Managed Optimization

Ready to scale?

Continuously improve your commerce environment through automation, customer engagement, integration enhancements, performance optimization, and ongoing support.

Ready to build a smarter commerce ecosystem?

Connect your storefront, customer data, orders, inventory, marketing, and service operations with Salesforce.

Talk to a Commerce Expert Explore Commerce Services↗

FAQ

Frequently Asked Questions

Yes. Shopify can be integrated with Salesforce to synchronize customer, order, product, inventory, and other commerce data based on your business requirements.

Syncify helps connect Shopify and Salesforce by synchronizing important commerce data, helping businesses maintain better visibility across their e-commerce and CRM operations.

Yes. PingCart enables Shopify businesses to use WhatsApp automation to reconnect with customers who abandon their carts and encourage them to complete their purchases.

Yes. Salesforce can integrate with ERP and other enterprise systems through APIs, MuleSoft, and other integration approaches based on your architecture.

Yes. Service Cloud can connect customer, order, and interaction information to help service teams provide faster and more personalized support.