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HEALTHCARE CONTACT CENTER
Featured Case Study | Healthcare & Digital Commerce
Building a Connected Digital Commerce Experience for Healthcare
A healthcare organization transformed its digital commerce journey by connecting storefront, customer identity, inventory, checkout, payments, delivery, and fulfilment into one integrated experience.
Healthcare OrganizationCommerce Cloud & Fulfilment
Salesforce Commerce & Fulfilment
StorefrontInventoryCheckoutFulfilment
Live Status
Live Orders
End-to-End Connected Commerce Pipeline
Unified storefront with automated warehouse inventory synchronization, tax calculation, and order fulfilment.
CheckoutFulfilment
Commerce OperationsOptimal Flow
Checkout Flow:Guest & Registered
Inventory Sync:Real-Time Stock
Fulfilment Dispatch:Automated Tracking
Salesforce Commerce Cloud • Experience Cloud100% Operational Uptime
Guest & Registered
Checkout Experience
Real-Time
Inventory Synchronization
Secure
Payment Processing
Automated
Order Fulfilment
About customer
Modernizing the digital purchasing experience
A healthcare organization wanted to create a seamless digital purchasing journey, from product discovery through order fulfilment.
La Confianza delivered a connected commerce experience supporting customer accounts, inventory, checkout, payments, delivery, and fulfilment.
Clients Challenge
The organization needed to bring multiple commerce processes together while maintaining a simple and reliable customer experience.
Inventory & Catalogue
Keeping product information and stock synchronized with warehouse data.
Customer Experience
Supporting both guest and registered customers without adding unnecessary friction.
Checkout Complexity
Calculating shipping, tax, discounts, and final order totals dynamically.
Payments & Fulfilment
Securing payment processing and connecting orders with downstream fulfilment.
Solution
- 01. Commerce Storefront: Product discovery, category browsing, product details, cart, promotions, and checkout in one customer-facing experience.
- 02. Inventory Synchronization: Automated catalogue and inventory synchronization with the warehouse system, with stock validation during cart and checkout.
- 03. Customer Identity: Guest and registered checkout journeys with automated portal access after purchase.
- 04. Dynamic Checkout: Address-based shipping rates and tax calculation, with the final order total confirmed before payment.
- 05. Secure Payments: Payment authorization before order creation, with card details handled securely by the payment provider.
- 06. Fulfilment Integration: Automated order transmission with shipment references linked back to the customer order.
Our achievements
Seamless purchasing
Guest and registered customers can complete purchases with less friction.
Accurate availability
Catalogue and inventory data stay aligned with warehouse operations.
Transparent checkout
Shipping, tax, discounts, and the final payable amount are calculated before payment.
Secure transactions
Payment is authorized before order creation without storing sensitive card details.
Connected fulfilment
Orders and shipment information remain linked throughout the fulfilment lifecycle.
Technologies
Salesforce Commerce Cloud
Salesforce Experience Cloud
Salesforce CRM
Amazon Web Services
Payment Gateway
Tax & Shipping APIs
Warehouse / Fulfilment Integration
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